Refund policy

Returns & Refunds Policy

We want you to love your Purlstique jewellery. If you're not completely satisfied, we're here to help.

Returns

  • 30-day return window from the date of delivery
  • Item must be unworn, undamaged and in original condition
  • Buyer pays return shipping cost
  • Please contact us before returning any item

Refunds

  • Once we receive and inspect the returned item, we will notify you within 48 hours
  • Approved refunds processed within 5–7 business days to your original payment method

Exchanges

  • We accept exchanges for items of equal value within 30 days

International Orders

  • We ship worldwide
  • Delivery time: 10–25 business days depending on location
  • Import duties and taxes (if any) are the buyer's responsibility
  • We are not responsible for delays caused by customs

Non-returnable Items

  • Worn or damaged items
  • Custom or personalised orders
  • Items returned without prior notification

Natural Materials Disclaimer
Natural pearls and stones have unique variations in shape, colour and texture. These are natural characteristics, not defects, and are not eligible for return.

Contact Us
📧 purlstique168@gmail.com
Please include your order number and reason for return.